After placing your order, please allow up to 2-3 days for processing. Once your package leaves our fulfillment center, the transit time will vary depending on your location. You will receive tracking information as soon as your order is shipped.

Unfortunately, we cannot guarantee changes to orders once they have been placed. If you need to make any changes, please contact our support team at hello@cloudnineclothing.ca with your order details. While we will do our best to accommodate your request, please note that we cannot guarantee modifications if the order has already been processed or shipped.

 Please note that Cloud Nine Clothing is not responsible for delays, unclaimed, or returned orders due to incorrect or undeliverable addresses entered by the customer. If you have entered an incorrect address, please reach out to support@cloudnineclothing.ca, and we will assist you to the best of our abilities.

If you wish to cancel your order, please contact us at hello@cloudnineclothing.ca as soon as possible. Our shipping team strives to fulfill orders within 24-48 hours, but if your order has already shipped, we regret that we are unable to cancel it.

 Once your package has been shipped from our warehouse, you will receive a shipping confirmation email containing your tracking information. If you haven't received tracking within five days of order confirmation, please reach out to us at hello@cloudnineclothing.ca.

The shipping time will depend on your location and the chosen shipping method. Once your order has shipped, you can track its progress using the provided tracking number.

For pre-order items, the estimated shipping date is stated on the product page. Please refer to that information to know when your item is expected to be shipped.

Yes, we offer refunds on unworn and unaltered items within 20 days of the delivery date. It is a case-by-case basis, so if you are unsatisfied with your order, please email us directly so we can address your concerns and provide the appropriate solution.

If your order arrives damaged, please email us at hello@cloudnineclothing.ca with your order number, email address, and photos of the damage. We will promptly assist you and ensure that you are taken care of.

Absolutely! We offer exchanges for different sizes on all unworn and unaltered items within 20 days of the delivery date. Please email us to initiate the exchange process. However, please note that exchanges are subject to availability, and if the desired size is sold out, we may be unable to accommodate the exchange in such cases.

Once your order has been received and processed by our warehouse team, please allow up to 7 business days for your exchange item(s) to be shipped or for your refund to be issued. Refunds will be allocated back to your original form of payment used for the purchase.

We recommend hand washing, but if that's not possible, you can machine wash the hoodie in cold water and Air dry. This helps protect its shape and maintain its longevity.

No,  do not dry clean or iron your Cloud Nine hoodies.

The stress ball is made of similar material as the filling inside plush toys, ensuring its long-lasting quality.

Our hoodies are made from a comfortable blend of cotton and polyester.

No, our hoodie is designed for your convenience, and the stress ball is sewn in securely to ensure it stays in place during wear. It cannot be removed, but rest assured, it is strategically placed to provide maximum comfort and relaxation.

No, the stress ball inside our hoodie is made of durable materials similar to those used in plush toys like squishmallows.

After the first wash, you may notice that the cuffs loosen a bit and the stress ball becomes less firm. This adjustment enhances the comfort while wearing the hoodie and provides a more satisfying squishy experience.